Processing & Production Times
Standard Turnaround
Orders are typically processed within 3–4 business days (excluding weekends).
Proofs within 1–3 business days (Monday–Friday), or if your event is months away, you’ll receive your proof closer to your selected event date. This helps us prevent print damage or storage issues from processing too early.
Printing Time
Printed backdrops, cutouts, banners, and floor prints are processed within 1–2 business days after final approval.
Shipping, Fulfillment & Pickup Options: Please plan 1–2 weeks before your event for shipping orders to arrive on time. To learn more about fulfillment speed options, click here → Fulfillment Speed – WPE Production. To explore local delivery, pickup, or shipping methods, click here → In-Store Pickup, Local Delivery, and Nationwide Shipping. – WPE Production.
When do I get my proof?
When will I receive my proof?
Proofs are usually sent in the week of the date you selected on the calendar when placing your order. If your event is months away, we will reach out closer to your event date.
How do I request a proof?
Proofs are typically generated before printing. You can also request a proof by emailing hello@wpeprinting.com with your order number and the files you would like us to review.
Important: Proofs are only generated after an order is placed. If you do not yet have an order, we are unable to check your images.
How long do I have to approve my proof?
Please review and approve your proof as soon as possible. Printing begins only after approval. Make sure to provide a correct and active email address when placing your order, and check it frequently for our messages and updates.
What if there are errors in my proof?
If you notice any mistakes, click “Correction Needed” and leave a note with the required changes.
It is the client’s responsibility to check the size, image quality, text, and all other details before approving the proof. WPE Printing is not responsible for errors in approved proofs.
Important notes about delays and modifications:
- Declining your proof several times, taking a long time to respond, or requesting excessive modifications can delay production.
- If your order is time-sensitive, any delays caused by reviewing proofs or file modifications are not WPE Printing’s responsibility, and rush fees may be applied.
- Rush fees or graphic design fees may apply if additional modifications or rush production are requested.
After approval, when will my order be ready?
Once your proof is approved, your order is sent to print. Standard turnaround times apply based on your chosen fulfillment option.
Can I get my prints faster?
Yes, we have fulfillment speed options, and you can learn more about here Fulfillment Speed – WPE Production
Delivery, Shipping & Pickup
Do you offer delivery or pickup options? Yes! We offer local pickup, local delivery, and nationwide shipping. You can explore all options here → In-Store Pickup, Local Delivery, and Nationwide Shipping. – WPE Production
Transporting Your Prints - Will it fit?
Some of our prints are quite large and sturdy, such as single-piece panels measuring up to 4x8 ft. These cannot be folded and require enough space for safe transport.
Please be mindful of how you plan to transport your prints when placing your order. You can let us know in the order comments the size that works best for your transport.
Always review the sizes shown in your proof before approving. The final print size will be confirmed with your proof, so please make sure it matches what your vehicle can safely accommodate.
Please note that WPE does not provide corner protection, boxes, or packaging.
Recommended Vehicles:
For products larger than 45 inches, we recommend using a large SUV (7-seater) or a minivan with the seats folded down.
Pickup trucks are not recommended for transporting foam prints, as we have had cases of prints being lost during transportation before.
Ordering & Customization
Where can I buy your products?
All our products are available directly on our website → WPE - Wholesale Printing Solutions – WPE Production
Many items are customizable! You can include personalization details in the “Comments” section at checkout or email us at hello@wpeprinting.com
On our website you can find sizes, material and prices of a whole range of products that we offer.
Can I request a custom design not listed on your website?
Absolutely! For unique or more complex projects, contact us here → Contact – WPE Production
Do you offer design services?
Yes, our graphic design team can help by email. Learn more about our design service here → Graphic Design – WPE Production
Refunds & Policy
Are custom items refundable?
No. All orders are customized and made-to-order. Once production starts to work on your proof, orders cannot be canceled or refunded.
What if there are errors in my proof?
If you noticed something wrong on your proof, select the button Correction Needed and leave us a note.
It is the client’s responsibility to check size, image quality, text, and other details before approving the proof. WPE Printing is not responsible for errors in approved proofs.
What if my item is damaged or defective?
Report damaged or defective items upon pickup. After evaluation, a reprint or store credit may be issued. Minor imperfections or normal color variations are not considered defects.
Who is responsible for items after pickup or shipping?
Local Pickup/Delivery: Once items are handed over to the customer, driver, pickup representative, or courier (e.g., Uber, Lyft, or other), WPE Printing is no longer responsible or liable for any damage, wear, or other issues that occur after transfer.
Shipping Orders: Once an order is shipped, WPE Printing is not responsible for damage, loss, or delays caused by the carrier (UPS, FedEx, USPS). Any claims related to shipping must be handled directly with the carrier. By choosing shipping, the customer accepts full responsibility for all shipping-related circumstances.
What about graphic design services?
All graphic design services are non-refundable once work begins or the initial proof is sent.
Are there rules for old or unclaimed orders?
Orders unfulfilled after 180 days from purchase expire. Once printed, items are held 45 days in-store; if not picked up, they are discarded and not refundable.
Communication
How will I receive updates about my order?
We primarily communicate by email.
Please make sure your email is correct when placing your order.
We’ll send proofs and updates directly to your inbox — check your spam/junk folders too.
File Setup & Print Quality
What is the best file type to send?
We accept PNG, JPG, PDF, and Vector files (AI, SVG, EPS).
If you use Canva, you can send us your Canva link — just include your order number.
Tip: In Canva, resize your design to inches to match your final print size for best results.
What’s a “print-ready file”?
A print-ready file is final and ready to go — no edits, no resizing, no changes needed.
How can I make sure my prints look sharp?
Send your file at the same size (or very close) to the size of the print you ordered, at 300 DPI.
If your design is a photo, you can try sending it directly from your photographer or designer — try to avoid screenshots.
What is bleeding and why does it matter?
Bleed is a little extra space around your design that gets trimmed off during printing. Keep all important text and images away from the edges so nothing important gets cut.
Do I need to measure before ordering?
Yes! Measuring helps ensure your print fits your setup, display space, or even your car for transport.
We include measurements on our product pages and proofs to make planning easy.
PNG, JPG or Vector
What is a PNG, JPG or Vector?
PNG: Has a clear (invisible) background — perfect for logos or shapes.JPG: A flat picture — great for photos.Vector (AI, SVG, EPS): Can grow as big as you want without getting blurry — best for text or logos.
What is DPI
DPI means “dots per inch.” Imagine drawing with lots of tiny dots — the more dots you use, the clearer and detailed your picture looks! So, 300 DPI means your picture is full of dots and will print nice and sharp.
What is Aspect Ratio
Aspect ratio is how wide and tall your picture is Keeping the same ratio means your picture stays looking “right” — not squished or stretched.
Visualizing Sizes
We know that measurements like feet and inches can be tricky to imagine, so here’s a way to help you picture the sizes of our prints and foam pieces:
- 1 ft (12 in) → Cereal box
- 2 ft (24 in) → Standard microwave oven width
- 3 ft (36 in) → Traffic cone standard height
- 3.5 ft (42 in) → Some washing machines
- 4 ft (48 in) → About the height of a countertop
- 5 ft (60 in) → Sabrina Carpenter
- 6 ft (72 in) → Door frame
- 6.5 ft (78 in) → Michael Jordan
- 7.5 ft (90 in) → Garage door opening
⚠️ Important: These comparisons are only meant to help you visualize sizes. They are not exact measurements. We always recommend measuring your space with a measuring tape to ensure your products fit perfectly on your setups.
Setup Supports and Outdoors
How do my prints stand up?
We offer display support options:
Wood Leg Supports – sturdy and reusable Durable Support Leg for Display Boards - Sturdy & Reliable | WPE Production – WPE Production
Cardboard Easels – lightweight and simple to use You can purchase supports here → Cardboard Easel – WPE Production
Can foam prints be used outdoors?
Yes — but it is not highly recommended
They’re weather-resistant but not waterproof.
For sturdier or long-term displays, choose our Premium Foam Board Prints → Ultra Premium Large Foam Prints – WPE Production
Promotions & Discounts
Do you offer discounts? Yes! We occasionally run limited-time promotions. Be sure to complete your purchase before the promotion ends. Promo codes cannot be combined — only one code can be used per order.
Holiday Closures
Our production and shipping follow UPS holiday closures.
No orders are processed or shipped on these days:
2025 Holiday Schedule
New Year’s Day – January 1
Memorial Day – May 26
Independence Day – July 4
Labor Day – September 1
Thanksgiving Day – November 27
Day After Thanksgiving – November 28 (limited service)
Christmas Eve & Christmas Day – December 24–25
New Year’s Eve – December 31
