Processing Times:
- Standard Turnaround: 5 business days (excluding weekends).
- First Proof: Delivered within 1–3 business days from the customer’s response (Monday–Friday).
- First Revisions: Delivered within 1–2 business days from the customer’s response (Monday–Friday).
- Printing Time: Printed backdrops, cutouts, banners, and floor prints are processed within 1–2 business days after final revision/approval (Monday–Friday).
- Shipping Time: Items ship within one business day after approval.
Please note: Fulfillment speed depends on the quality of the files provided and the timeliness of your responses during the proof and revision process.
Important Notes:
- Please plan for 1–2 weeks for shipping orders to arrive before your event.
- Rush orders are available upon request. Rush fees and expedited shipping costs will apply.
- A design fee applies to comprehensive designs, including up to two revisions.
Holiday Closures
Our shipping services follow UPS holiday closures, and no orders will be processed or shipped on the following days:
2024 Closures:
- New Year’s Day (January 1)
- Memorial Day (May 27)
- Independence Day (July 4)
- Labor Day (September 2)
- Thanksgiving Day (November 28)
- Day After Thanksgiving (November 29 - limited service)
- Christmas Eve and Christmas Day (December 25)
- New Years Eve (December 31)
2025 Closures:
- New Year’s Day (January 1)
- Memorial Day (May 26)
- Independence Day (July 4)
- Labor Day (September 1)
- Thanksgiving Day (November 27)
- Day After Thanksgiving (November 28 - limited service)
- Christmas Day (December 25)