FAQ
Frequently Asked Questions (FAQs)
1. What services do you offer?
We specialize in both large and small format printing, including banners, posters, brochures, business cards, flyers, and more. We also offer design consultation and finishing services.
2. What file formats do you accept?
We accept most graphic file formats, including PDF, AI, EPS, PNG, and JPG. For best results, we recommend high-resolution files.
3. How do I submit my designs?
You can submit your designs through our online portal, or email
4. What is your turnaround time?
Typically, our turnaround time is 3-5 business days, but it can vary based on the project's complexity and volume. Express services may be available at an additional cost.
5. Can I get a print sample before finalizing my order?
Yes, we offer sample proofs at a nominal charge. Please specify if you require one when placing your order.
6. What types of paper/material do you print on?
We offer a variety of materials, including cardstock, vinyl, canvas, foam and magnets. Our team can guide you on the best material for your project.
7. How do you ensure color accuracy?
We utilize calibrated monitors and printers and offer color matching services to ensure your prints are as close to your designs as possible.
8. Do you offer bulk discounts?
Yes! We offer tiered pricing based on quantity. Please contact us for a custom quote.
9. Can you help with design and layout?
We don't currently offer graphic design, but will work with you on scaling of images and graphics.
10. What if I'm not satisfied with my order?
Your satisfaction is our priority. If there's an issue with your order, please let us know immediately, and we'll work with you to make it right.
11. What are your payment methods?
We accept [credit cards, Apple Pay, online payments, etc.]. Full payment is required upon order completion unless you have a corporate account with us.
12. Do you offer shipping or delivery?
Yes, we provide shipping options based on your preference and can also arrange for local delivery within a certain radius.
13. What is considered a "large format" print?
Large format, often referred to as wide-format, typically encompasses prints that are too large for standard commercial printing presses. This includes items such as banners, posters, wall decals, and more, usually starting from 24 inches wide.
14. What types of large format products do you offer?
We produce a variety of large format items, including outdoor banners, indoor displays, trade show graphics, window clings, vehicle wraps, and architectural drawings.
15. Can you print directly onto different materials?
Yes, our advanced large format printers can print directly onto various materials including vinyl, canvas, wood, metal, and plexiglass.
16. How long do outdoor large format prints last?
With proper care, our outdoor large format prints can last several years. We use UV-resistant inks and high-quality materials to ensure durability.
17. Do you offer installation services for large format graphics?
Yes, we offer installation services for certain large format projects like vehicle wraps, window graphics, and large wall decals.
18. What resolution should my files be for large format printing?
For optimal results, we recommend a resolution of at least 150 dpi at full print size.
19. How should I handle and store my large format prints?
Avoid folding your prints; instead, roll them. Store in a cool, dry place away from sunlight. If mounted, store flat.
20. Can you do custom-sized large format prints?
Absolutely! We can accommodate custom sizes based on your needs.
21. Do you offer protective lamination or coatings?
Yes, we offer various finishes to enhance your large format prints' durability and appearance.
22. How do I ensure my colors display accurately in a large format?
Using a CMYK color mode is recommended. If crucial, provide a physical color sample.
23. Do you print double-sided large format?
Yes, we offer double-sided printing on select materials.
24. Are there volume discounts for large format printing?
Yes, we offer discounts for bulk large format orders.
25. Can I use my own materials for printing?
While we prefer to use our materials to ensure quality, discuss any specific needs with our team.
26. How do I know which material is best for my project?
Our experts can guide you based on your project's needs and where the print will be displayed.