How does ordering work?
How does ordering work?
Ordering with WPE Printing is easy!
- Choose your product: Select the item, size, and options you need on our website and add your print file with the button "FILE UPLOAD"
- Place your order: Complete checkout and select your preferred date for pickup, delivery, or shipping option.
- Review your proof: If you requested a proof, we'll send it to your email for review. Check everything carefully and approve it so we can begin printing.
- Get your prints: Once your order is ready, we'll notify you or arrange your selected delivery or shipping method.
Remember: Our standard processing time is approximately 4 business days after we receive your print-ready files and any required approval. Weekends and shipping time are not included.
Ordering & Customization
Where can I buy your products?
All our products are available directly on our website → WPE - Wholesale Printing Solutions – WPE Production
Many items are customizable! You can include personalization details in the “Comments” section at checkout or email us at hello@wpeprinting.com
On our website you can find sizes, material and prices of a whole range of products that we offer.
Can I request a custom design not listed on your website?
Absolutely! For unique or more complex projects, contact us here → Contact – WPE Production
Do you offer design services?
Yes, our graphic design team can help by email. Learn more about our design service here → Graphic Design – WPE Production
How are you going to contact me?
How will I receive updates about my order?
We primarily communicate by email.
Please make sure your email is correct when placing your order.
We’ll send proofs and updates directly to your inbox — check your spam/junk folders too.
What's a print-ready file?
What's a print-ready file?
A print-ready file is a finished design that's ready to be printed without any additional editing.
Before sending your artwork, make sure all text, spelling, images, and colors are correct. Your design should also have the right proportions and be high enough quality for the size you're ordering.
Please note: WPE Printing does not automatically correct or redesign submitted files. If your artwork needs changes, you may need to update it yourself or purchase our Graphic Design Service.
Processing & Production Times
Standard Turnaround
Orders are typically processed within 4 business days (excluding weekends).
Proofs within 1–3 business days (Monday–Friday), or if your event is months away, you’ll receive your proof closer to your selected event date.
Printing Time
Printed backdrops, cutouts, banners, and floor prints are processed within 1–2 business days after final approval.
Shipping, Fulfillment & Pickup Options: Please plan 1–2 weeks before your event for shipping orders to arrive on time. To learn more about fulfillment speed options, click here → Fulfillment Speed – WPE Production. To explore local delivery, pickup, or shipping methods, click here → In-Store Pickup, Local Delivery, and Nationwide Shipping. – WPE Production.
File Setup & Print Quality
What is the best file type to send?
We accept PNG, JPG, PDF, and Vector files (AI, SVG, EPS).
If you use Canva, you can send us your Canva link — just include your order number.
Tip: In Canva, resize your design to inches to match your final print size for best results.
What’s a “print-ready file”?
A print-ready file is final and ready to go — no edits, no resizing, no changes needed.
How can I make sure my prints look sharp?
Send your file at the same size (or very close) to the size of the print you ordered, at 300 DPI.
If your design is a photo, you can try sending it directly from your photographer or designer — try to avoid screenshots.
What is bleeding and why does it matter?
Bleed is a little extra space around your design that gets trimmed off during printing. Keep all important text and images away from the edges so nothing important gets cut.
Do I need to measure before ordering?
Yes! Measuring helps ensure your print fits your setup, display space, or even your car for transport.
We include measurements on our product pages and proofs to make planning easy.
PNG, JPG or Vector
What is a PNG, JPG or Vector?
PNG: Has a clear (invisible) background — perfect for logos or shapes.JPG: A flat picture — great for photos.Vector (AI, SVG, EPS): Can grow as big as you want without getting blurry — best for text or logos.
What is DPI
DPI means “dots per inch.” Imagine drawing with lots of tiny dots — the more dots you use, the clearer and detailed your picture looks! So, 300 DPI means your picture is full of dots and will print nice and sharp.
What is Aspect Ratio
Aspect ratio is how wide and tall your picture is Keeping the same ratio means your picture stays looking “right” — not squished or stretched.
When do I get my proof?
When will I receive my proof?
Proofs are usually sent in the week of the date you selected on the calendar when placing your order. If your event is months away, we will reach out closer to your event date.
How do I request a proof?
Proofs are typically generated before printing. You can also request a proof by emailing hello@wpeprinting.com with your order number and the files you would like us to review.
Important: Proofs are only generated after an order is placed. If you do not yet have an order, we are unable to check your images.
How long do I have to approve my proof?
Please review and approve your proof as soon as possible. Printing begins only after approval. Make sure to provide a correct and active email address when placing your order, and check it frequently for our messages and updates.
What if there are errors in my proof?
If you notice any mistakes, click “Correction Needed” and leave a note with the required changes.
It is the client’s responsibility to check the size, image quality, text, and all other details before approving the proof. WPE Printing is not responsible for errors in approved proofs.
Important notes about delays and modifications:
- Declining your proof several times, taking a long time to respond, or requesting excessive modifications can delay production.
- If your order is time-sensitive, any delays caused by reviewing proofs or file modifications are not WPE Printing’s responsibility, and rush fees may be applied.
- Rush fees or graphic design fees may apply if additional modifications or rush production are requested.
After approval, when will my order be ready?
Once your proof is approved, your order is sent to print. Standard turnaround times apply based on your chosen fulfillment option.
What if there are errors in my proof?
What if there are errors in my proof?
No worries! If you notice something that needs to be changed, click “Correction Needed” on your proof and leave a note explaining what needs to be fixed.
Please check all spelling, names, dates, image quality, sizes, and layout before approving.
Important: Once you approve your proof, your order may move directly into printing, and changes may no longer be possible. WPE Printing is not responsible for errors in approved proofs. Additional design fees may apply for certain changes.
Can I get my prints faster?
Yes, we have fulfillment speed options, and you can learn more about here Fulfillment Speed – WPE Production
Delivery, Shipping or Pickup
Do you offer delivery or pickup options? Yes! We offer local pickup, local delivery, and nationwide shipping. You can explore all options here → In-Store Pickup, Local Delivery, and Nationwide Shipping. – WPE Production
Transporting my Prints - Will it fit?
Some of our prints are quite large and sturdy, such as single-piece panels measuring up to 4x8 ft. These cannot be folded and require enough space for safe transport.
Please be mindful of how you plan to transport your prints when placing your order. You can let us know in the order comments the size that works best for your transport.
Always review the sizes shown in your proof before approving. The final print size will be confirmed with your proof, so please make sure it matches what your vehicle can safely accommodate.
Please note that WPE does not provide corner protection, boxes, or packaging.
Recommended Vehicles:
For products larger than 45 inches, we recommend using a large SUV (7-seater) or a minivan with the seats folded down.
Pickup trucks are not recommended for transporting foam prints, as we have had cases of prints being lost during transportation before.
How do my prints stand up?
How do my prints stand up?
WPE offers for purchase Wood Leg Supports – sturdy and reusable Durable Support Leg for Display Boards - Sturdy & Reliable | WPE Production – WPE Production
Our foam backdrops can stand up when against a wall or with the help of wooden leg supports, which attach to the back of the panels to keep them upright and stable.
Important: Wooden leg supports are available for local pickup or delivery only. They cannot be shipped nationwide.
Can foam prints be used outdoors?
Can foam prints be used outdoors?
Yes — but it is not highly recommended
They’re weather-resistant but not waterproof.
For sturdier or long-term displays, choose our Premium Foam Board Prints → Ultra Premium Large Foam Prints – WPE Production
How long do I have to use my order?
How long do I have to use my order?
You're welcome to place your order in advance and schedule fulfillment for a future date. However, please keep in mind that all orders must be redeemed within 90 calendar days from the original purchase date, including orders purchased during sales, Black Friday promotions, or with discount codes.
To redeem your order, you must submit your artwork and all required information so we can begin processing it.
Orders not redeemed within 90 days will expire and are no longer eligible for printing, refunds, or store credit.
How many days do I have to pickup my order?
How many days do I have to pickup my order?
Once your order is completed, we'll notify you that it's ready for pickup. You will have 30 calendar days from that notification to collect your prints.
Due to limited storage space, we cannot hold completed orders beyond 30 days. Any items not picked up within this period may be discarded without a refund, replacement, or store credit.
Please arrange your pickup as soon as your order is ready!
Refunds & Policy
Is my order refundable?
No. All orders are customized and made-to-order. Once production starts to work on your proof, orders cannot be canceled or refunded.
What if there are errors in my proof?
If you noticed something wrong on your proof, select the button Correction Needed and leave us a note.
It is the client’s responsibility to check size, image quality, text, and other details before approving the proof. WPE Printing is not responsible for errors in approved proofs.
What if my item is damaged or defective?
Report damaged or defective items upon pickup. After evaluation, a reprint or store credit may be issued. Minor imperfections or normal color variations are not considered defects.
Who is responsible for items after pickup or shipping?
Local Pickup/Delivery: Once items are handed over to the customer, driver, pickup representative, or courier (e.g., Uber, Lyft, or other), WPE Printing is no longer responsible or liable for any damage, wear, or other issues that occur after transfer.
Shipping Orders: Once an order is shipped, WPE Printing is not responsible for damage, loss, or delays caused by the carrier (UPS, FedEx, USPS). Any claims related to shipping must be handled directly with the carrier. By choosing shipping, the customer accepts full responsibility for all shipping-related circumstances.
What about graphic design services?
All graphic design services are non-refundable once work begins or the initial proof is sent.
How do I get a discount?
How do I redeem my reward points?
How do I redeem my reward points?
You can turn your WPE Printing reward points into discounts on future orders!
Here's how it works:
- Log in to your WPE Printing account using the email associated with your rewards.
- Open the Rewards section on our website to view your available points.
- Choose a discount based on how many points you've earned.
- Redeem your points to receive a discount code.
- Copy your discount code and enter it in the discount code box at checkout when placing your next order.
Your discount will be applied to your purchase!
I don't know about sizes!
We know that measurements like feet and inches can be tricky to imagine, so here’s a way to help you picture the sizes of our prints and foam pieces:
- 1 ft (12 in) → A standard 12-inch ruler or a regular Cereal box
- 2 ft (24 in) → Standard microwave oven width
- 3 ft (36 in) → Traffic cone standard height
- 3.5 ft (42 in) → Some washing machines
- 4 ft (48 in) → About the height of a countertop
- 5 ft (60 in) → Sabrina Carpenter
- 6 ft (72 in) → Door frame
- 6.5 ft (78 in) → Michael Jordan
- 7.5 ft (90 in) → Garage door opening
⚠️ Important: These comparisons are only meant to help you visualize sizes. They are not exact measurements. We always recommend measuring your space with a measuring tape to ensure your products fit perfectly on your setups.
Holiday Closures
Holiday Closures – 2026
Our production and shipping schedules may be affected by holiday closures. Please note that holidays are not included in our standard processing times.
Upcoming 2026 Holiday Closures:
- Thanksgiving Day – Thursday, November 26
- Christmas Day – Friday, December 25
- New Year's Day – Friday, January 1, 2027
Please plan your orders accordingly, especially during the busy holiday season!
